Cookie Policy

This policy explains how Carbon Sun uses cookies and similar technologies when you visit the website, use the appointment-booking system or access the customer dashboard.

What are cookies?

Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. They help websites function, remember choices, maintain secure sessions and provide information about how a site is used.

Similar technologies, including local storage and tracking pixels, may perform related functions. References to cookies in this policy include these technologies where appropriate.

Essential cookies

Essential cookies are required for the website or a service you request to operate. They may be used to:

• maintain website and account security;
• remember privacy and cookie choices;
• operate appointment booking through LatePoint;
• keep you signed in to the customer dashboard;
• maintain booking progress and prevent duplicate submissions;
• process payments securely through Stripe; and
• support load balancing, fraud prevention or other necessary technical functions.

These cookies do not require consent where they are strictly necessary to provide a service you have requested, but they should still be explained transparently.

Analytics cookies

Analytics cookies help show how visitors use the website, such as which pages are visited and whether technical errors occur. They should be activated only after you give consent through the cookie banner.

Where analytics are used, Carbon Sun aims to minimise the information collected and use it to improve website content, performance and accessibility rather than to identify individual visitors.

Functional and third-party cookies

Some optional functions may be supplied by third parties and may set cookies when enabled or used. These can include embedded media, maps, video services, social-media content or additional appointment and payment functionality.

Third-party providers control their own cookies and may process information according to their own privacy policies. Optional third-party content should remain blocked until the relevant consent has been given where consent is required.

Cookies connected with booking and payments

The LatePoint booking form and customer dashboard may use essential session or authentication cookies to remember booking progress and securely identify a signed-in customer. Stripe may use cookies and related technologies required for payment security, authentication and fraud prevention.

These technologies are used only as needed to provide the booking, account or payment service requested.

Your choices

When you first visit the website, you should be given a clear choice about optional cookies. You can:

• accept optional cookies;
• reject optional cookies;
• choose particular categories where the consent tool supports this; and
• change or withdraw your choices later.

Rejecting optional cookies should not prevent access to the main website or essential booking functions. Some optional embedded features may not work until consent is given.

Changing browser settings

Most browsers allow you to view, delete or block cookies. Blocking all cookies may prevent appointment booking, account login or other essential website features from working correctly. Consult your browser’s help pages for instructions specific to your device.

Cookie duration

Session cookies normally expire when the browser is closed. Persistent cookies remain for a stated period or until deleted. The website’s consent-management tool should provide an up-to-date list of individual cookies, their providers, purposes and expiry periods.

Current cookie list

Because cookies can change when website plugins and services are updated, the definitive current list should be displayed by the cookie-consent tool after it has scanned the live website. This policy describes the categories and purposes but should not replace that live cookie declaration.

Changes to this policy

This policy may be updated when website services, providers or legal requirements change. The latest version will be published here with its revision date.

Contact

For questions about cookies or privacy, email chriswoodruff@carbon-sun.com. Further information about personal information is available in the Privacy Policy.